Customer Testimonials
A big thank you to Matt for finding me the truck I wanted, speed out the way I wanted. Big shout out to Dee for handling the closing and setting up the extended warranty. This is the 2nd truck I've purchased from ACDJR and I'll be back.
These guys are great. I’ve bought multiple vehicles from them and never have had any issues.
Very well to work with, very exceptional to work with you and nice definitely recommend
Matt Thomas was a great too work with. And Dee Lancaster the Business Manager was awesome she filled us in on a few things went the extra mile too make sure we got the best interest rate! We highly recommend Alma Chrysler !
Matt was awesome - took time to explain all my new bells and whistles - thank you Matt! Dee - finance - went above and beyond! Thank you Dee!
Great communication from the service team and it was handled in one day
Matt is great to work with! Everything was easy to navigate.
Very friendly people and great service !
Needed a battery, so I called to get an appointment to swap it out. Got it in pretty much right away and they swapped it out using a memory saver so I didn't lose all my settings. Worked out great!
Had a great experience buying my jeep here! Matt Thomas was the best salesman that I have ever dealt with, very knowledgeable and no pressure! If you need a new vehicle go see Matt and tell them Heather Wood sent you!
Everyone that worked with me was very friendly.
Very courteous and helpful. Made the deal and got paperwork done real smoothly
Great communication and nice clean faculty. Would recommend them!
Friendly, hometown dealership. Easy honest buying experience — no pressure, straight answers, and they took the time to answer all my questions.
Work was done fairly quickly and the service tech who handled my appointment was very professional and friendly. I've had my Wrangler to Alma Chrysler many times for routine work, as had my husband, and we would not hesitate to recommend the dealership to family and friends.
Great customer service!!
Alma Chrysler preformed the recall in half the time that was stated.
They worked me into the schedule, when all other dealerships could not get me in for one to two weeks. Ran diagnostics and found no real issue. Told me what to watch for and asked me to come back in 100 miles to rerun diagnostics. I was not charged for the visit. This was my first time using Alma Jeep for service. Everyone was friendly. Very clean facility. Will continue using Alma Jeep and would recommend them to everyone.
Jason was great thanks for your service
Fast and efficient, very friendly staff.
Outstanding! One gentleman helped me search what was available in inventory across the state. Matt who did my sale was wonderful. He understood I was looking for a very specific vehicle and was very patient while I decided between different trim packages. Once we found the right car he had it at the dealership in a day and took care of every aspect. Dee was awesome in finding me the best possible rate. Everyone was just amazing!
Bobbie StCharles was so helpful and kind
Great service! Bobby from the service department was very helpful, kind and quick to reply. He kept me informed on everything from the time I brought my truck in until I picked it up. After having a bad experience with were I purchased the truck I'm happy I took it to Alma Chrysler I felt my truck was in good hands from the first conversation. Recommended to friends and family for any service needs.
They were excellent, very friendly and helpful!!
Got my truck in. Got it hook up and had it fixed within a hour .I appreciate that it could be fixed that quick.
We enjoyed working with Matt while purchasing our new car. He was patient in answering any questions we had and took time to explain various features of the car.
Fantastic service! Smiles, courteous, and efficient! So happy we bought a minivan from Alma Chrysler and have it serviced there as well!
Great experience at Alma CJDR!! Went in to look at a Jeep Compass advertised on their website and was able to get an out of state purchase and financing all secured same day and drive home with the new Jeep that night! Ken and Dee where great highly recommend
Truly appreciate the kindness and speed with which you helped me acquire just the vehicle I was looking for. It runs great and I love the many features that make it a joy to drive. Thanks to Ken and Dee for your efforts on my behalf.
Second year in a row my jeep has had to be there to be fixed. Same issue both times with same part. Little information given but last year was five months my car was gone. This year less than a month. Thank God it was still under warranty. Next time not so much. Thanks for fixing my car. Be more informative to what is wrong and why. I need the info.
Service dept always treats me well and Tony in parts is the dude to talk to about anything ram related!
Prompt and courteous service. Nice clean facility.
Book the appt on the app, stated the work that needed to be done and a problem I am having. Got a call the truck is done but we didn’t have time to look at the tire. The shop did not even top off the tire, that I have to fill 3/4 times a week, but rotated them. It was at 30 psi when I picked up the truck. The oil life was not reset. The truck has 5500 mile on it. They had time to look at a rear seatbelt for a recall that I did not mention because I have ... Read More Google - Aug 17, 2026
Dee rubbed me the wrong way the first time I came in when I signed papers but I let it go and didn’t want to write a review about her attitude maybe just bad day. Came in for a second time today to ask for a copy of what my warranty covers and she again had the worst attitude i’ve come across in customer service. Never told her she didn’t give it to me when I signed. Just asked for another copy, didn’t think it was a big deal. Asked for one simple thing and got ... Read More Google - Aug 13, 2026
Great experience with software updates (recall requirement). John was wonderful at walking me through my first ever EV. John is a fountain of knowledge and I appreciated his insight on electric vehicles. Thank you John for going to all the training and becoming an extraordinary EV technician!
I had to take my 2021 Jeep Gladiator in to have the power steering pump and wiring harness checked for a recall. They got me in promptly at my appointment time, and had me out the door in 20 minutes. I was really happy with the service provided by the staff at the dealership.
Great communication, trouble free process, everything was as expected. No surprises Thank you for your help !
“Bobby” in the service area of Alma Chrysler Jeep Dodge Ram has excellent customer service skills! He listens, tries to work with you, and follows up. He does it all with a great attitude. These are qualities lacking in a lot of service positions these days. We appreciated it! We were thankful that the mechanics were willing to work with us and come up with different diagnostic options so we didn’t have such a huge bill for the lengthy diagnostic process that was an initial possibility.
If you’re doing anything besides buying a vehicle, don’t bother.
Not sure what happend, I have gone there beforehand and they did great, efficent work I had thought, now im not so sure. This time, I made the apt online like always had before, but added some transmission work that was suggested on the website because of the miles of my vehicle. Just to be told they wont have time to do the work unless I leave my vehicle, which i did thinking it would take a day or two to get it fixed. Three days past and no one contacted me. I had to call to figure out how ... Read More Google - May 29, 2026
Was upset today when my sister told me she just paid $76 to fill her Jeep up. I asked her wait didn't they fill it up for you. She said no I didn't asked them to. I told her you shouldn't have to ask them, it should be protocol. She just picked it up Monday a 2020 Jeep Grand Cherokee limited. She just lost her husband in September and never bought a car in her life she's almost 70 and easy prey. I've bought plenty of cars in my life and they always filled them before I drove ... Read More Google - Apr 29, 2026
Simply would never go there again. Sales was alright. Finance was absolutely terrible, owners are rude and nasty. Worst experience of my life.
I went in just for some work on the airbags they left the passenger cover popped up and then I bring the truck home left it for maybe 8 hours then went to go start it up for work and it didn’t turn on or nothing I have never had the truck serviced I have had close people work on it when anything went wrong with it and I took it to this place and now my truck won’t start
No explanation necessary
After 6 weeks of telling me there was nothing that could be done and I was a bit loud Was told there was no need to get excited but 1 week later I had the truck back and fixed
Someone should do there job (which in my mind is to fix the truck) instead of telling customers nothing can be done. It was obviously service dept was going through the motions only.
The technicians working in the truck seem to be very capable. The service dept reps need a lesson on how to do there job
The reason I the truck was ... Read More Google - Nov 19, 2025
Not impressed with the speed, accuracy, or professionalism when it comes to servicing a truck I BOUGHT from them even. Takes forever to get truck looked at, fixed, and finally get it back. They've replaced the starter 4 times in my truck. And its going out again. Frusterated.
Dont ever buy a vehicle from these people. They like the word “as is” too much. And they pray on young inexperienced kids. They should be ashamed of themselves!!! NEVER BUY FROM THEM! Kid had caliper lock up do bad that the rim was fire hot! Less than 24 hours after taking it off the lot.
I don’t like writing bad reviews but I depend on honesty when I’m deciding on products or services. This isn’t the first negative encounter with this company but for the sake of shortening the review I’ll just mention this last time. I dropped my jeep off on August 29th. They called that afternoon and said the transmission needed a software update and I needed new rear suspension and a new brakes (which is odd because they just replaced my brakes 2yrs prior). The man said “we need you to drive it to see if the update ... Read More Google - Sep 11, 2025
Edited to add: The manager did take a bit off the total after so I'll give them that and it is appreciated, but with the way they wildly miscommunicated to begin with and the insane difference in the quoted wait time I would still take my business elsewhere in the future. Also in terms of my husband not being in the waiting room, why would he wait in the lobby for 2 hours, which turned into 4? We never received a phone call about anything, and whether it was done "correctly" is yet to be determined because it was ... Read More Google - Jun 9, 2025
This is a great dealership to buy from, I have purchased two vehicles here, and been very happy both times!
I have had pretty poor experience with the service department, most recently leaving my vehicle there for over a week before they actually looked at it, only for the service tech to tell me they could not find an issue. After taking it for a test drive before pickup, they did identify the issue and found the problem in the engine upon their third inspection.
Very frustrating to be without a vehicle for over 10 days and have to continuously fight ... Read More Google - Apr 23, 2025
Have had two bad experiences with the service department at this dealership. Will never do business with them again.
In response to the owner response:
When you serviced my Journey 9 months ago, the vehicle had the same symptoms that it did when I had it towed to your facility earlier this week. The abs, bas, esp and traction control lights were on and days after they came on, the vehicle’s hazard lights flashed when I opened the driver’s door, and the vehicle wouldn’t even attempt to start. The first time my Journey was in for service, your ... Read More Google - Mar 11, 2025
Suggestion: don’t go here if your new at credit! The store owner/ manager will critique you, make fun of you , make you feel awful about yourself for not knowing about credit first hand. No consideration there. Other than that the staff is amazing. Honest and very kind.
Buyer Beware!!! Important lesson learned....always take the car to have it independently inspected. DO NOT trust their supposed 150+ point inspection. Unfortunately within 2 months of our purchase we are now faced with over $3k in repairs. Check engine light came on within first 3 days due to a faulty purge valve. Rear brakes were between 2-3mm (2mm is safety minimum). Front end struts are blown out. Improperly plugged tire. It took them a month and a half to get the car registered. I could go on for more repairs we haven't addressed yet (no spare tire, no jack stand, ... Read More Google - Oct 4, 2024
First negative review from this dealership. Took my truck in for an oil leak which I was told by a master diesel mechanic that it was the front crank seal leaking. This was diagnosed while he performed an oil change on my truck. He advised I would need to take my truck to a dealer because he did not have the tool needed to seat the new seal on my truck. I know finding a good diesel mechanic is tough and I know that they are normally booked to get service. In any case after a couple scheduling issues my ... Read More Google - Sep 21, 2024
My assessment is of the service department only, which is very poor. I have had my truck in for two separate recalls. The first was for a curtain airbag replacement. They damaged one of the screws holding up the passenger sun visor. I told them I would like them to replace it since they damaged it. Well after checking on this for months, calling every few weeks and listening to all their excuses, still nothing. Still no screw after 9 months. One of the employees was rude in the parts section when I asked about the screw which they "ordered ... Read More Google - Jul 8, 2024
The photo below if the response to my dads review.
Costumer service is your first priority? Wendy Bissell was the only one other than the new mechanic that actually told us the truth.
About what was going on with my jeep. It was in there five times for a simple clutch repair. You may have communicated with me frequently but that was mostly when I was calling YOU to figure out what was going on. I was lied to multiple times by the manager Jason when he told me that it was in the shop being worked on. Turns out ... Read More Google - May 23, 2024
Absolutely the worst service experience ever. My daughter took her jeep there to get her clutch replaced. The original mechanic complained about doing the work. She had to return the vehicle 5 times to get the job completed right. We were continuously lied to about time lines. I understand things can happen but it is ridiculous that after paying almost 2000 dollars for a clutch it couldn't even be done right and took 5 times before a new mechanic got it right. The mechanic that fixed it I feel very bad for as he was trying to fix someone else's mess ... Read More Google - May 22, 2024
Terrible after sale service, I would not recommend. Boast a 169 point inspection on their vehicles but missed a few things on the vehicle I bought, when trying to set up an appointment to get them fixed, they said they called wrong number for a week and then when I was contacted told they could get me in a day that didn't work for me, told possibly sooner and I would be contacted, haven't heard from them since. Going on 2 weeks. Do not waste your time or money going to Alma dodge Chrysler.
Well, I stopped by last week to see about getting my 2011 grand Cherokee repaired and made an appointment for Tuesday morning. Dropped it off Monday night. Got a call from the service person Ms. Bissell later that morning saying that an exhaust gasket and the oil cooler needed replaced. Asked how much and was told about $1,000. Asked if you had the parts in stock and was told yes. Told her to go ahead with the repairs as this is our main vehicle. Was told that they would start working immediately and should be done by end of day. Didn't ... Read More Google - Mar 28, 2024
Would never go here again or suggest it. Applied for a car, was told I was approved and came in to sign. Showed up and it was a completely different vehicle. Then was told it was that or nothing. Took the vehicle, which was very stupid on my part and I was way to trusting, 3 months later the motor blew. Had to fight to have them fix it. Took them a year!! I was just able to get the car back a month or so ago, and now the rear end and transmission needs work. I feel like I was ... Read More Google - Mar 27, 2024
They have had my mothers car for more than 3 months, waiting on parts. I get that some parts can be hard to get, but there has been little communication from them and when she called down there to enquire about it she got a snotty attitude answer. Poor behavior on a professional.
The sale guy Matt was great. The office lady Jill was very rude about credit and telling us because we have gap insurance on are car that we need to total the car out to get the gap insurance pay it off. She said it More then once to us .
I been surching for a vehicle for
months and no one talk to us like this
lady did. So beware if you owe on car
and have bad credit don't go here the
office people are a joke. Never been treated so bad in my life. The other 2 dealerships ... Read More Google - Aug 8, 2023
HORRIBLE CUSTOMER SERVICE. GOING ON 2 WEEKS NOW WAITING FOR THEM TO CALL ABOUT FIXING MY CAR. RECOMMEND NOT GETTING THE WARRANTY CAUSE THEY DONT KNOW HOW IT WORKS.
This place is the stereotypical bait and switch dealership. Looked at a vehicle on Saturday and was given a price and a lowball trade in offer so we left. Jon Frost called today saying he had good news that they decided to give a larger offer for our trade in. It was something we could live with so we got of work early and drove the 30 minutes back up there. When we originally met with Jon we told him that we wanted to take the vehicle to our own mechanic to have it looked at and he said that wasnt ... Read More Google - Feb 13, 2023
I bought a jeep there. Had it on the lot for sale without even having the title for it. Told me it would take 10 days to get the title. Took almost 60 days. Then was told I'd get a extra key for it. Have not received that yet. I've called on it multiple times and same story over and over. Why would a key take 4 months to get...
Steer clear of this place. We bought a 2018 jeep less than 6 months ago and we’ve had nothing but problems with it. We’ve brought it in 5 times for the same issue and it still isn’t fixed. And when we call to say the issue still persists you would think they would tell us to bring it in right away but no we have to wait another 6 weeks. These employees are clowns and don’t deserve to operate on or sell vehicles.
They do not listen to the counter do not deal with John or Dee they both do not listen and then they take two days to give you back your money when they lie to you about what they can do please do your self a favorer stay away from John and Dee therethey like to play games I got a better deal from someone else
To expensive.
Two years ago my review was a five star. And now it is a one star because the service department is so incompetent and lazy. They take multiple appointments just to fix a flat tire and never have a reason for anything being broken or why they can’t fix it. They tell you one thing and when you ask about it they have a complete other explanation. I will be leaving this dealership as soon as possible and will no longer return or recommend to anyone.
Not very helpful, was told three weeks out🤯, Mt pleasant was 1-2 days.
My wife was given a price on a car with a Chrysler friend's and family discount. When we drove the half hour there they needed to get msrp for the vehicle now. Wasted my time and lied to my wife. Then the salesman tried to sell us a lesser model used car vs the better model new car. I was pre approved and ready to buy that day. Bait and switch dealership.
Edit: Your salesman was not upfront about the discount because we were given a price for the discount ($49800 or$52788 with tax) and when we arrived after driving 45 ... Read More Google - Jun 18, 2021
Fantastic place to do business. I've bought my last 4 vehicles from Alma Chrysler and they have always been easy to do business with.
Went to inquire about a vehicle walked out after 5 minutes because the staff was rude and the customer service seemed to be terrible in the store
Customer service is the worst. This company has been dishonest and completely unprofessional. They do not value their customers whatsoever.
Customer Service and Customer Appreciation is by far the worst ever encountered.
Horrible customer service, the salesman didn't know anything about the cars and even after i purchased, they wanted to charge me just to have them look at it, they were rude to me the whole time.
Bought my first car from the dealership two weeks ago.....In the last week the car has stalled out in the middle of the road 6 times..... So I called to ask to have them fix it the response was “it’s an as is sale” essentially owning up to the fact that they have absolutely no customer service skills when it comes to fixing obvious issues they should have fixed before they sold the car... They refused to come down on the price and now I am paying for repairs two weeks after getting it off the lot.... The sales ... Read More Google - Sep 29, 2020
To expensive that lady was not very nice.
